01SMS AI receptionist

Otomara is an AI that instantly texts, qualifies, and books every web, ad, and Instagram lead your med spa gets — so the ones who reach out after you've closed don't book the clinic that answered first.

You already pay for these leads. This converts them.

Your med spa

Answering now

After hours

Simulated conversation: a lead texts the med spa after hours and the AI receptionist replies within seconds, answers their question, and books an appointment.

AnsweredQualifiedBooked

Tap a treatment — watch it answer and book, after hours, as your clinic.

One receptionist, five jobs. Keep scrolling to see each one work.

02Voice calls

The same receptionist picks up the phone.

When a lead calls instead of texting, the conversation does not fall back to voicemail. A warm, on-script voice answers, qualifies the caller, and books into the same calendar.

  • Configured to your clinic's services and policies
  • Answers naturally, including interruptions and follow-up questions
  • Hands off cleanly when a person is genuinely needed

Tap the orb to hear Nora pick up.

Sample voice. “Radiance Med Spa” is a demo clinic.

03Your stack

It works inside the systems you already use.

No new operating system for your front desk. Otomara connects the phone line, forms, social channels, calendar, CRM, and EMR so every conversation reaches the right place.

  • Reads live availability before offering a time
  • Writes confirmed bookings where your team already looks
  • Keeps the conversation history attached to the lead
Your EMR
Your CRM
Calendar
Phone line
Web forms
Instagram

Reads availability. Writes bookings. Logs every conversation.

04Patient nurture

The follow-through keeps working after the booking.

Fast response wins the first appointment. Thoughtful follow-up earns the next one. Otomara keeps each patient moving with treatment-aware reminders, check-ins, rebooking, and win-back messages.

  • Every message follows timing and copy you approve
  • Different treatments can follow different journeys
  • Your front desk can step in at any point
  1. Minute 0

    Hi Maya! Yes, we have Thursday 4:15 for a filler consult. Want me to hold it?
  2. Day 2

    Checking in after your first visit. Any questions? Ice today, and no rubbing!
  3. Day 30

    It's been a month since your visit. Dr. Elena has Saturday 11:00 open for your touch-up.
  4. Day 90

    We miss you at Radiance! Your fall glow package is ready whenever you are.

Sent in your clinic's voice, timed to the treatment. Sample copy.

05Live reporting

You see what the receptionist is recovering.

The dashboard is built around the questions your clinic actually asks: what arrived after hours, which channels converted, what people keep asking, and where revenue was recovered.

  • Conversation and booking volume by channel
  • Common questions surfaced from real enquiries
  • A clear view of what happened while the clinic was closed

Radiance Med Spa

Sample · October

After-hours revenue recovered

$0

34 bookings this month that arrived while the clinic was closed.

Asked on the phone

  • Lip filler pricing41%
  • Botox touch-ups27%
  • New-patient consults18%

Asked over text

  • Weekend openings44%
  • HydraFacial packages31%
  • Aftercare questions16%

Bookings by channel

SMS 41%Voice 38%Instagram 21%

Illustrative sample. Your dashboard is built around your clinic's own numbers and questions.

The leak

Your leads don't wait. Most of them never get an answer.

Most aesthetic enquiries land after you've closed — evenings, weekends, mid-treatment. By the next morning the booking is often gone, because in aesthetics the first clinic to reply usually wins.

0×
more likely to qualify a lead when you respond within an hour
The Short Life of Online Sales Leads, Harvard Business Review, 2011
0×
more likely to qualify when you reply in 5 minutes instead of 30
Lead Response Management Study, InsideSales / MIT, 2007

Speed isn't a nice-to-have in this market — it's the whole game. A reply in seconds, every time, is the difference between a booked appointment and a lead that quietly went somewhere else.

How it works

It converts the leads you already pay for.

This isn't another agency promising more traffic. You already run the ads and the Instagram. Otomara makes sure the leads you're paying for actually turn into appointments.

01

A lead comes in

Web form, Instagram DM, Google, a missed call — the second someone reaches out, Otomara picks it up. Day, night, weekend, holiday.

02

It texts back in seconds

A natural, on-brand text reply in under 30 seconds. No app to download, no voicemail, no waiting until morning.

03

It qualifies and books

Answers their questions, matches them to the right treatment and injector, and books straight into your calendar.

04

It follows up

Confirmations, reminders, no-show nudges, and re-booking — so leads don't quietly slip away later either.

The math is boring on purpose

The average med-spa visit is worth $500+ (AmSpa puts it around $536). Recover a handful of after-hours leads a month that would otherwise have booked elsewhere, and the system has already paid for itself — every booking after that is margin.

Average spend per visit: American Med Spa Association, 2022.

See it on your own clinic

Don't take our word for it. Watch it answer your front desk.

The best way to understand Otomara is to feel it — the same instant, natural reply your own leads would get, booking a real slot, the whole flow. Fastest path: text the demo first, then book the call.

Text “SPA” to +18559385899

Text the demo line

You'll get the exact experience an after-hours lead would — answered in seconds, qualified, and booked.

SMS consent

By texting SPA to this number you agree to receive automated demo text messages from Otomara. This is a demonstration of our AI receptionist and it only replies to messages you send. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, HELP for help.

See our Privacy Policy and SMS Terms. We never share your number or opt-in data with third parties for marketing.

Proof

We already run this for clinics that can't miss a message.

Anonymized at our clients' request — every number is real and live in production today. Built for message lines that never stop; med spas are exactly why we brought it stateside.

Every message answered in seconds, 24/7 — even mid-treatment.

We built an instant-response system for a single-practitioner clinic whose line never stops. Routine questions get answered on the spot, genuine emergencies get escalated to a human immediately, and nothing waits until morning — all on the number their patients already text.

Reply time
SecondsEvery enquiry, day or night
Volume
60+Conversations in the first weeks

Veterinary clinic, Spain · in production since March 2026.

50–80 enquiries a day, instant replies, zero added staff.

For a multi-location group fielding 50–80 enquiries a day, every one gets an instant, accurate reply on their existing line — routed to the right place and quoted straight from policy, around the clock. Response time went from hours to seconds.

Daily volume
50–80Enquiries a day, no added headcount
Response time
Hours → secsResponse time, 24/7, 365 days

Hospitality group, Spain · in production since May 2026.

Built for clinics

The boxes a med-spa owner has to tick.

Compliant by design

It replies to people who reached out to you first — form, DM, or call. That's prior express consent, and we keep it to lead response and booking.

No clinical data, ever

Strictly lead capture and booking — name, contact, appointment. No charts, no medical history. Nothing a normal booking text wouldn't hold.

Your voice, not a robot

Written in your clinic's tone, saying only what you approve — and it hands off cleanly to your front desk the moment a human is needed.

Questions

Straight answers.

Yes — when the lead reached out to you first. Otomara responds to people who submitted your form, messaged you, or called, which is prior express consent under the TCPA. We deliberately keep it to lead response and booking, and every reply makes it easy to opt out.

We keep it strictly to lead capture and booking — name, contact details, and the appointment. No charts, no clinical notes, no medical history. There's nothing in the conversation that a normal appointment text wouldn't already contain.

No. It's written in your clinic's voice and only says what you've approved. It answers real questions about treatments, hours, and availability — and when something genuinely needs a person, it hands the conversation to your front desk cleanly.

No. Otomara works alongside what you already use — your forms, your calendar, your phone number. No rip-and-replace, no migration, no new software for your team to learn.

Days, not months. We configure it to your treatments, hours, injectors, and tone, test it together until you're happy, then switch it on.

It depends on your setup and lead volume — that's what the call is for. As a rule of thumb: if it recovers even a few after-hours bookings a month, it has already paid for itself. We'll be straight with you about whether it's worth it for your clinic.

Book

See it answer a lead — yours.

Pick a time below for a 15-minute intro call. We'll show you the flow, point it at your own clinic, and you decide — no pressure, no jargon.

Not ready for a call? Answer a few quick questions and get a written note on where your systems leak time, within 24 hours. Get the free systems audit.